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5 Ways Not to Communicate with Your Customers

Today, I am going to share with you 5 Ways Not to Communicate with Your Customers.  It seems as of so many times we think we have it right, but we miss the mark so many times.  So please listen and read closely so you will not make the same mistakes.  And if you like this blog post make sure to add it to twitter or google +.

Moving on.

Customers can be different.  I would guess that there are tons of opinions on how business should or not communicate with customers.  Depending on what industry you’re working in and your different customer base there is no one way that fits all the needs to effectively communicate.  So I have just come up with 5 ways NOT to communicate with your Customers.  This just my experience passing it along and hoping you can learn from my failures.

1.   With attack force

We all know how stressful running a business can be and is a continual battle.  So if you have had a bad day and you go to approach a customer in full out attack force sometimes you just end picking a fight and you don’t even know it.  This is where quickly customer’s reactions turn into either a flight or fight approach.  It’s always best to approach all customers with a soft warm welcoming approach

2.  With criticism

Criticism is the communication worst enemy.  It always turns ugly when criticism of any sort is thrown at any customer.  It’s very easy sometimes to get defensive and quickly get drawn into throwing out some criticism or the other way around they are throwing it at you.  Remember to take a step back and deep breathe and take control of your emotions and the conversation.  Don’t forget that attacking makes people distrust, where as your always wanting to build as much trust as possible with all your customers.

3.  With a quick response

Don’t try to respond without really thinking it over some.  I understand customer service is based on the time of your response, but make sure you giving yourself enough time to fully grasp what is needed to be communicated. Don’t just spout out your quick gut response.

5 ways to how not to communicate

4.    With stubborn mindset

You should always be running a business with a single minded approach.  That is to have the same vision, ideas, and effectively communication all the same.  Within a business environment that single minded approach takes a lot of coordinating, negotiating, and even tons of communication.  It  should not be communicating with a stubborn set in your way mindset when you go and negotiate with customers.  When you take this type of stubborn mindset you always walk away with frustration and usually from both sides of the conversation.

5.   With too many words

When you start just dragging the conversation out with too many words is when you’re going to lose the customer. People can only listen to so much before just literally tuning things out.  So is most cases it’s because to say less and ask more.  The whole purpose of communication is to both understand each other.  So instead of trying to get the next word in, stop, and listened.

I’d like to hear from you and learn more ways businesses should not communicate with their customers. Please share your comments below.

5 Responses to 5 Ways Not to Communicate with Your Customers

  1. Prime Aque August 21, 2013 at 1:21 pm #

    You got my G+ and Tweet because this is awesome! I love ideas nos. 3 and 5! Customers love quick response, but sometimes, they will get pointless ones…. that’s why I will always make sure to think what was asked and what my customer needs before I’ll answer. No flowery words, no too much words, yeah, too much is annoying. I am once a customer of a certain kind of product but it turned me off when the sales rep had talked a lot about something.
    Prime Aque recently posted…8 Reasons Why Many of My Clients Are Switching to Genesis FrameworkMy Profile

  2. Jon Klokov August 21, 2013 at 9:42 pm #

    Yep, great post. For my industry, “method” number 2 is the hardest. I can’t even recall how many times I just want to tell a customer off because they are so -clearly- wrong, but you just can’t do it! Must be polite and can’t criticize, or the customer is not only going to bail, but probably not think highly of your organization after.

    It gets even harder when the customer starts insisting YOU are wrong, but hey! That’s the business of customer service.

    Thanks for the post, definitely some interesting methods to avoid here.

  3. Jim Clipman August 24, 2013 at 11:11 am #

    These 5 rules are really precious golden ones for all business owners. Thanks for sharing.

  4. שני יצהרי August 25, 2013 at 1:38 pm #

    “1. With attack force” is defiantly the worst one from all, i hate aggressive salesman, specially on car dealers these are the worst pusher :S

  5. Ananda Kannan P August 27, 2013 at 1:06 am #

    Hello Eric, 5th point “With too many words” can be the first point. These are very useful tips to any Entrepreneur.
    Ananda Kannan P recently posted…Retrieve alternative text of an Image using image url or id in wordpressMy Profile

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