Today, I am going to share with you 5 Ways Not to Communicate with Your Customers. It seems as of so many times we think we have it right, but we miss the mark so many times. So please listen and read closely so you will not make the same mistakes. And if you like this blog post make sure to add it to twitter or google +.
Customers can be different. I would guess that there are tons of opinions on how business should or not communicate with customers. Depending on what industry you’re working in and your different customer base there is no one way that fits all the needs to effectively communicate. So I have just come up with 5 ways NOT to communicate with your Customers. This just my experience passing it along and hoping you can learn from my failures.
1. With attack force
We all know how stressful running a business can be and is a continual battle. So if you have had a bad day and you go to approach a customer in full out attack force sometimes you just end picking a fight and you don’t even know it. This is where quickly customer’s reactions turn into either a flight or fight approach. It’s always best to approach all customers with a soft warm welcoming approach
2. With criticism
Criticism is the communication worst enemy. It always turns ugly when criticism of any sort is thrown at any customer. It’s very easy sometimes to get defensive and quickly get drawn into throwing out some criticism or the other way around they are throwing it at you. Remember to take a step back and deep breathe and take control of your emotions and the conversation. Don’t forget that attacking makes people distrust, where as your always wanting to build as much trust as possible with all your customers.
3. With a quick response
Don’t try to respond without really thinking it over some. I understand customer service is based on the time of your response, but make sure you giving yourself enough time to fully grasp what is needed to be communicated. Don’t just spout out your quick gut response.
4. With stubborn mindset
You should always be running a business with a single minded approach. That is to have the same vision, ideas, and effectively communication all the same. Within a business environment that single minded approach takes a lot of coordinating, negotiating, and even tons of communication. It should not be communicating with a stubborn set in your way mindset when you go and negotiate with customers. When you take this type of stubborn mindset you always walk away with frustration and usually from both sides of the conversation.
5. With too many words
When you start just dragging the conversation out with too many words is when you’re going to lose the customer. People can only listen to so much before just literally tuning things out. So is most cases it’s because to say less and ask more. The whole purpose of communication is to both understand each other. So instead of trying to get the next word in, stop, and listened.
I’d like to hear from you and learn more ways businesses should not communicate with their customers. Please share your comments below.